Frequently Asked Questions
Built on Transparency
Straight answers, in plain English. If yours is not here, ask us directly.
General
What services does Shield provide?
We provide managed cyber security: 24/7 monitoring, detection and response across your endpoints, servers, networks and cloud, backed by our Security Operations Centre.
Do you replace my IT provider?
No. We work alongside your existing IT team or provider, and focus solely on cyber security.
What happens if you detect a threat?
Our SOC contains it, usually by isolating the affected device, then tells you plainly what happened and what to do next.
IT Teams and Business Owners
Will Shield work with our existing tools?
Yes. We deploy alongside your current setup and agree escalation paths with your team, so ownership of the estate does not change.
Do I need technical knowledge to work with you?
No. We explain everything in plain English and only ask you to act when it matters.
Is the vulnerability scan really free?
Yes, with no obligation. We scan only your external, internet-facing footprint, with your permission.
Partnerships and Pricing
How much does it cost?
A fixed monthly price, agreed up front, based on what you actually run.
Can you help with cyber insurance?
Yes. We help you meet the security conditions your policy requires, working with brokers including Simcox Brokers.
How does the IT partner programme work?
IT companies resell Shield under their own brand on a margin share. We deliver the monitoring, and you keep the client relationship.
Get Specialist Cyber Security Support Today
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