About Shield
Built on Transparency
No competing priorities and no distractions. Cyber security is all we do, delivered by people who tell you the truth.
Built for Business Owners
Andrew James started his first IT company in 2002. Over two decades he kept seeing security bolted on after something had gone wrong.
In January 2025 he launched Shield to do one thing properly.
Dedicated Cyber Security. Always On.
What Drives Us
“To bring confidence to business owners through dedicated cyber security solutions, making the UK digital landscape a safer place.”
“To be the leading cyber security partner, raising the bar across the UK so that every business has its data protected.”
Our Values
We deliver first-class cyber security services at a fair and transparent price.
Our clients deserve more than the basics, so we go further to provide proactive, reliable protection.
We build trust through openness, clarity and accountability in everything we do.
We give businesses clear insight into their IT and security, removing the guesswork.
We provide the right cyber security strategy for each business, because no two organisations face the same risks.
We are committed to improving the reputation and standards of IT support across the UK.
We believe in doing the job properly, delivering excellence with no shortcuts.
We look after our team, knowing that a supported and motivated workforce delivers the best results for our clients.
Frequently Asked Questions
We provide managed cyber security for UK businesses. Our Security Operations Centre monitors your endpoints, servers, network and cloud accounts around the clock, investigates anything suspicious and acts to contain it. When something needs your attention, we tell you plainly what happened and what to do next.
No. We work alongside your existing IT team or provider rather than replacing them. They keep running your systems day to day, and we focus solely on keeping those systems secure. If a fix sits with them, we tell them directly and keep you in the loop.
You pay a fixed monthly price, agreed up front, based on the number of devices and services we protect. We set it after your free scan and demo, so it reflects what you actually run. There are no surprise charges when we respond to an incident.
Alerts are reviewed by our analysts around the clock, including nights, weekends and bank holidays. If something looks like an attack, we can isolate an affected device from the network straight away, before contacting you with what we found.
No. The monitoring software is lightweight and runs quietly in the background. We set it up alongside your IT provider so there is no downtime, and most staff will never notice it is there.
We contain it first, then explain it. You get a clear summary of what happened, what we did and anything you or your IT provider need to do. For anything serious, we call you directly rather than leaving it in an inbox.
We will talk you through the options on your demo call. Our aim is to keep clients because the service is worth it, not because they are tied in.